This is not a comprehensive list of all known issues with Blackboard 9.1; rather, these are issues reported by users and known to affect our current Blackboard system. The issues below are listed in the order they were last modified, with the most recent update at the top. For more information, contact your campus Blackboard administrator. |
posted Mar 15, 2013, 12:42 PM by Calvin Bishop
When sending an email from the grade center and an email is entered into the BCC field, the email that is sent is blank. This will also happen if the check box at the bottom of the message for including a list of recipients is selected.
Scope: All courses. Status: This has been confirmed as a Blackboard bug and is slated to be fixed in 9.1 Service Pack 10. Work around: Do not enter an email into the BCC field or select the checkbox for including a list of recipients. Email sent using the Send Email tool works as expected. Reported for: 9.1 Service Pack 8. References: BB-391. |
posted Mar 1, 2013, 7:01 AM by Calvin Bishop
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updated Mar 1, 2013, 8:11 AM
]
When using FireFox and trying to reorder columns in the grade center (Access the grade center, click on Manage, then on Column Organization), you are only able to reorder one of the columns. Subsequent changes will not work. In order to make other changes to the column ordering, you have to submit the page and go back into the column organization page. Alternatively, this is working correctly in both Chrome and Internet Explorer. Scope: All courses, FireFox browser. Status: This has been confirmed by FireFox as a bug. We do not know when t will be fixed by. Work around: Use Chrome or Internet Explorer or downgrade FireFox to version 18. Also, reordering can be done one at a time in FireFox. Reported for: 9.1 Service Pack 8, FireFox version 19. References: BB-371. |
posted Jan 10, 2013, 9:19 AM by Calvin Bishop
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updated Jan 14, 2013, 7:34 AM
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When trying to reorder course menu buttons, and the page is refreshed, the menu buttons reorder themselves.
Scope: Limited. Status: Blackboard has slated to fix this in 9.1 Service Pack 10. Work around: Click on the Refresh button at the top of the Course Menu. Reported for: 9.1 Service Pack 8. References: BB-338. |
posted Dec 19, 2012, 12:53 PM by Calvin Bishop
When a student tries to upload a new attempt to an assignment, that has already had at least one attempt submitted, they may receive an error. Once an error is received by a student, the error will persist until the work around is performed. The assignment needs to allow multiple attempts. This problem is experienced in both individual and group assignments.
Scope: All courses. Status: Blackboard has slated to fix this in 9.1 Service Pack 12. Work around: The instructor needs to clear the previous attempt(s). Reported for: 9.1 Service Pack 8. References: BB-305. |
posted Oct 24, 2012, 12:53 PM by Calvin Bishop
If a secondary display is added to a grade center column, it cannot be removed.
Scope: All courses. Status: Blackboard has slated to fix this in 9.1 Service Pack 10. Work around: Contact your campus IT help desk and they will be able to put a ticket in for this to be resolved for you. Reported for: 9.1 Service Pack 8. References: BB-251. |
posted Oct 1, 2012, 5:51 AM by Calvin Bishop
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updated Oct 3, 2012, 6:05 AM
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When searching from within a Discussion Board, regardless of criteria entered, results in an accessed denied error message.
Access Denied
Either you are not logged in or you do not have the appropriate privileges to perform this action. You may have access to other parts of the course.
Scope: All courses using the discussion board. Status: Problem was due to a patch, which was rolled back. Issue has been resolved. Work around: View all posts and use the browser's find. Reported for: 9.1 Service Pack 8. References: BB-232. |
posted Sep 25, 2012, 12:54 PM by Calvin Bishop
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updated Oct 3, 2012, 6:04 AM
]
When trying to email the author of a discussion board post, the user will receive an error.
Steps to repeat: Click on the Discussion board tool. Click on one of the forums. Click on one of the threads. Click on a post. Click on the author's name (a link). Observe the error.
Scope: All courses using the discussion board. Status: Problem was due to a patch, which was rolled back. Issue has been resolved. Work around: Use the email tool within Blackboard. Reported for: 9.1 Service Pack 8. |
posted Sep 6, 2012, 10:26 AM by Calvin Bishop
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updated Oct 3, 2012, 5:59 AM
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When creating content using the Visual Text Box Editor (VTBE), otherwise known as a What You See Is What You Get editor (WYSIWYG), whether it be an actual content item, email, announcement, etc; the content is missing blank spaces.
Steps to repeat: - Create a new announcement.
- Enter in some text that contains blank lines.
- Submit the announcement.
- Notice that it did not create blank lines where you had used the enter key.
Scope: The affects all areas that use the VTBE. Status: Blackboard is aware of the problem and it will be fixed in 9.1 Service Pack 10. Work around: Make sure a space is present on any blank lines. Alternatively, for either operating system, the VTBE can be turned off, by clicking the On button on the top right of the VTBE. Reported for: 9.1 Service Pack 8. |
posted Aug 2, 2012, 1:29 PM by Calvin Bishop
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updated Oct 3, 2012, 6:04 AM
]
Some folks are reporting that there are display problems in their course. They might also be experiencing some loss of functionality. For example, not being able to reorder content items or announcements. This is not a problem with Blackboard itself, but a problem with the actual content of an announcement/content item. When the content contains malformed html elements, it may cause a varying degree of display issues for both instructors and students as well as loss of functionality.
Solution: Edit the offending content item and remove the formatting. This can be done by: - Editing the item.
- Select all of the text in the WYSIWYG editor (shown below).
- Click on the remove formatting button (shown below, on the top right corner of the black Clear Formatting message).
- Click on Submit to save the changes.
If the above does not work, it is possible to fix the html manually, but will require you to know how to read/edit html. If you do not know how, you can try re-copying the html from the original source and pasting it into the WYSIWYG editor and then clicking on Submit. However, you are likely to get the same results as before. To edit the html manually: - Edit the item.
- Click on the "<>" button, located in the second row near the end to display the raw html.
- Now look for the offending html tag(s) and fix/remove them
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posted Jul 25, 2012, 11:08 AM by Calvin Bishop
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updated Oct 3, 2012, 6:00 AM
]
When attempting to export a test or pool, the user will receive a 404 NOT FOUND error. This is happening for those tests, surveys and pools that have spaces in the names.
Steps to repeat: Go to the Control Panel > Course Tools > Tests, Surveys and Pools. Click on Tests, Pools or Surveys. From the context menu of the test, pool or survey, click on Export.
Scope: This problem is system wide. Status: A patch was installed on the system on Aug 12th that has resolved this issue. Workaround: Either course copy or Export/Import will work for exporting the tests, pools and surveys. When performing either, only select the tests, surveys and pools option. Optionally, take out the spaces in the name and the export should work. Reported for: 9.1 Service Pack 8. |
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