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Known Issues

This is not a comprehensive list of all known issues with Blackboard 9.1; rather, these are issues reported by users and known to affect our current Blackboard system.

The issues below are listed with the most recently created issue at the top.  For more information, contact your campus Blackboard administrator.

Internet Explorer 11 - Issue with VTBE

posted Feb 27, 2014, 8:29 AM by Aaron Barnes

When using Internet Explorer 11 and trying to enter any content in any area that uses the new VTBE (Content Editor), after text has been entered in the content editor, clicking the HTML option to see the parse HTML, the content editor of the HTML is empty. If "Update" is clicked it will actually "delete" all that has been typed. This issue is know to affect Internet Explorer 11 only.

Though Blackboard support is aware of the issue, there is currently no direct workaround, other than this guidance for those using Internet Explorer 11:
  • Do not use the HTML
  • If HTML is used, do not click on "Update"
  • Load IE11 with compatibility mode (although there will be a warning that some items don't load, it actually works)

Internet Explorer 11 - Security update causes IE to crash when accessing a course in Edit Mode

posted Feb 26, 2014, 2:00 PM by Aaron Barnes   [ updated Feb 27, 2014, 8:38 AM ]

A security update recently pushed to all Windows users who use Internet Explorer 11 causes the IE browser to immediately crash when accessing a course with Edit Mode turned "On". Blackboard is aware of the issue, and while a long-term fix is promised from Blackboard Support, we have a potential workaround which we can implement on our Blackboard system which alleviates this specific issue.
  • We've done initial testing of the workaround, which we've implemented on one of the application servers in our test environment. 
  • Our current plan is to continue with testing with a goal of applying the change to our production environment during an upcoming scheduled maintenance window.
This problem only affects Internet Explorer version 11 which have Cumulative Security Update MS14-010 installed. Safari, Firefox, Chrome and earlier versions of Internet Explorer are not affected.

We'll update you with new information and confirmation of the maintenance window.

Java update to 7u51 breaks collaboration tools and multiple file upload

posted Feb 4, 2014, 7:40 AM by Calvin Bishop

The Java client update, version 7 update 51, has a security enhancement that has a negative impact within Blackboard.  

Areas affected:
  • Upload of multiple files.
    • Use the single file upload instead.
  • Chat.
    • No workaround available.
  • Virtual classroom.
    • No workaround available.

Ways to work around the update.
  • If you have not already updated your Java client, please wait until Blackboard is able to fix the problem.
  • Add a security exception to Java.
  • Wait for Blackboard to create a patch for the problem.
    • Blackboard released a patch on January 30, 2014.
    • The patch is expected to be installed in production on February 9, 2014.

Rubrics not saving graded information in Discussion Board Forums

posted Feb 4, 2014, 7:36 AM by Calvin Bishop

When using rubrics to grade discussion board forums, the graded options/points selected as well as the graded rubric feedback is not being saved.  It does correctly calculate the total points and saves the grade correctly.  If the option to show the students the rubric with points is selected, the students will not actually be able to see the rubric points, only the rubric itself.  

Scope:  Discussion board forums that utilize rubrics.

Status:  Resolved with the upgrade of the Discussions building block on November 18, 2013.

Reported for:  9.1 Service Pack 12.

References:  BB-539.

Work around:  Instead of grading through the discussion board, grading will need to be done through the grade center.

Go to Control Panel > Grade Center > Full Grade Center.
Find the student - discussion that needs grading and click the drop down arrow on that cell.
Click on View Grade Details.
Click on Edit Grade.
Click on View Rubric.
Use the rubric to grade as you normally would.  Then click on Save.
Click Save once more to save the grade. 

Unable to generate attempts statistics on surveys with fill in multiple blanks question

posted Feb 4, 2014, 7:35 AM by Calvin Bishop

Attempts statistics are not able to be generated for those surveys with one or more fill in multiple blanks questions. If the survey does not contain any questions of this type, the statistics for the attempts are able to be generated without an error.

Scope:  All surveys that have at least one Fill in Multiple Blanks question.

Status:  Blackboard has identified this as a bug and has slated to fix this in 9.1 Service Pack 16.

Reported for:  9.1 Service Pack 12.

References:  BB-570.

Work around:  If creating a survey, do not utilize fill in multiple blanks questions.  If you already have a survey, remove all fill in multiple blanks questions.

Assessment has incorrect points possible in grade center

posted Feb 4, 2014, 7:34 AM by Calvin Bishop

The points possible displayed in the grade center column for an assessment does not match the true points possible obtained from the actual assessment.  This seems to only be incorrect for those tests that were not created fresh, but imported or copied into the course. 

Scope:  Grade center columns that are linked to assessments that have been imported or copied.

Status:  Blackboard has identified this as a bug and has slated to fix this in 9.1 Service Pack 16.

Reported for:  9.1 Service Pack 12.

References:  BB-573.

Work around:  This work around does not work all of the time.  Edit the point value for one of the questions and click on regrade.  Then change the point value back to what it was and click on regrade once more

Course list not loading for users with more than 99 enrollments

posted Feb 4, 2014, 7:34 AM by Calvin Bishop

Users with more than 99 enrollments are unable to load the course list.  

Scope:  Users with more than 99 enrollments.

Status:  This limit was put in place due to performance load it placed on the environment.

Reported for:  9.1 Service Pack 13.

References:  BB-585.

Work around:  Remove unneeded enrollments until total enrollments are less than 100.

Not able to toggle edit mode in the group discussion board

posted Dec 4, 2013, 6:44 AM by Calvin Bishop

From the group discussion board listing, you are unable to toggle the edit mode.  This only happens from the group discussion board listing and not from within the discussion forums themselves.  This also only happens in the group discussion board, not in the regular course discussion board.

Scope:  All courses, group discussion board page.

Status:  The problem has been reported to Blackboard.

Reported for:  9.1 Service Pack 13.

References:  BB-600.

Work around:  Go to a different page and toggle the edit mode and then go back into the group discussion board.

Course list not loading for users with more than 99 enrollments

posted Nov 18, 2013, 7:17 AM by Calvin Bishop   [ updated Nov 22, 2013, 1:02 PM ]

Users with more than 99 enrollments are unable to load the course list.  

Scope:  Users with more than 99 enrollments.

Status:  This limit was put in place due to performance load it placed on the environment.

Reported for:  9.1 Service Pack 13.

References:  BB-585.

Work around:  Remove unneeded enrollments until total enrollments are less than 100.

Assessment has incorrect points possible in grade center

posted Nov 8, 2013, 1:19 PM by Calvin Bishop

The points possible displayed in the grade center column for an assessment does not match the true points possible obtained from the actual assessment.  This seems to only be incorrect for those tests that were not created fresh, but imported or copied into the course. 

Scope:  Grade center columns that are linked to assessments that have been imported or copied.

Status:  Blackboard has identified this as a bug and has slated to fix this in 9.1 Service Pack 16.

Reported for:  9.1 Service Pack 12.

References:  BB-573.

Work around:  This work around does not work all of the time.  Edit the point value for one of the questions and click on regrade.  Then change the point value back to what it was and click on regrade once more. 

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